General
What is online banking?
It provides account access via the Internet to your Sun Federal Credit Union accounts. Designed to provide you with the very best in secure remote access, online banking gives you access to your account information and funds 24 hours-a-day.
What types of accounts can I view online?
View all of your credit union accounts including checking, savings, loans, credit cards, certificates and IRAs.
What can I do online?
- Check real-time account balances
- Check your Kasasa qualifying status
- Review account information and history
- Transfer funds between accounts
- View your account history for more that 2 years with regular logins
- Reconcile transactions cleared by the credit union
- View cleared check images
- Make loan payments
- View and print account information and history
- Download your posted transaction information to personal financial management software such as Quicken
- Apply for a loan
- Receive and pay your bills using Bill Pay
- Update your contact information
- Set up a special budget or savings goal
- Send and receive secure messages from our Sun Support team with the Message Center
- Rearrange your navigation buttons to show what you use most
- Choose a theme background
How much does it cost?
Online Banking is FREE for all members.
Enrollment
How do I enroll?
- Visit sunfederalcu.org and select "Register Now" on the Online Banking tab
- Download our app from the Apple App Store or Google Play to your smartphone or tablet and tap on "Sign up now"
Once I've enrolled, can I use the service immediately?
Yes!
Security
What type of security is used?
A three-tiered security policy governs all aspects of this service. Each tier governs a unique aspect of your sessions and transactions with the credit union. These policies form a rigid security implementation that enables members to conduct business with the credit union via the Internet with an extremely high degree of security.
Can anyone from the "outside" access the credit union's database?
No. All requests for data must pass through two distinct validation and control centers. online banking logs each request and answer at each stop through the firewall.
What is encryption?
Encryption takes meaningful text and numbers and scrambles them into numerical nonsense before transmitting them across the Internet. Complex mathematical formulas create a key that translates the nonsense back into meaningful data. Billions of potential keys exist. We use a different key for each online session with online banking. We establish the key when your computer makes the connection. Your next online session uses a completely different key!
What about my personal account?
Three-layers of additional security surround your personal account:
- Username
- 8-32 character password
- Multi-factor authentication (one-time passcode) or security questions
Both specific, individual codes access your account only. Additionally, the system will automatically lockout access after three unsuccessful attempts.
Hardware, Software & Internet Service Requirements
What type of computer do I need?
You do not need a special computer configuration.
Can I use my Mac?
Yes. You can use any system that supports current browser, Internet, and security standards.
Are there any requirements for my modem?
No, but we recommend the fastest modem your connection supports.
Are there browser requirements?
Yes. Click here to view the minimum browser requirements.
Are there other required system settings?
Yes. These settings are required:
- Cookies must be enabled at each session or permanently.
- JavaScript must be enabled.
- A minimum screen resolution of 1024x768.
- Adobe Acrobat Reader version 9 or higher.
- Adobe Flash Player version 10 or higher.
Does it matter who my Internet Service Provider is?
No, as long as the browser requirements above are met.
What should I do if my browser level is not supported?
Connections from browsers that do not support high-level security encryption will not be allowed. You must download an acceptable version.
Can I connect to online banking from within another network?
Yes, but you may experience difficulty if you use a PC that is part of a network, such as a LAN or WAN that is connected to the Internet. Frequently, security barriers on many networks can prevent connection with secure, encrypted Web sites.
Do I need specific credit union accounts to use the service?
No. As long as you're a Sun Federal member, it doesn't matter what kind of accounts you have to access Online & Mobile Banking.
Member Support
Is member support available?
Yes. Members can use the Message Center widget within Online Banking, call 800.786.0945, option 2, or email SunSupport@sunfcu.org.
What should I do if I forget my password?
If you forget your password, simply click on the "Forgot Password" link where you usually login.
Can I change my password?
Yes. Login to your account, then in the drop down menu under your name (at the top) click on "Settings." Then on the "Profile" tab, scroll down to the "Security Information" section. Click on "Edit" in the Password area. Please note: you will need to answer two of your five security questions correctly to proceed.
Troubleshooting
Why can't I login successfully and/or why did the system lock me out?
The system locks you out after three unsuccessful login attempts. This security feature prevents someone from trying to guess your password. This may be happening for the following reasons:
- You typed in your username incorrectly.
- You mistyped your password.
A "Reset My Password" button will appear after three unsuccessful attempts to login. If you have problems using the self-reset option, please call 800.786.0945 and press 2 during regular business hours.
Account Information
Can I see if a check has cleared?
Yes. Within the Accounts widget, click on the checking account the check was written from to see recent history.
How many months of history are available?
History is available for more than 2 years with regular logins.
Can I download account information to Quicken?
Yes. Click on "Checking" within the Accounts widget. Then click "Export" icon (next to the print icon) above the listed transactions.
Transferring Funds
Can I transfer funds between accounts?
Yes. Transferring funds between your accounts is easy. Click on the "Transfer" widget to get started.
Will I receive a transfer confirmation?
A success message will appear confirming the transaction. You can also see the transfer within the "History" tab of the "Transfers"widget.
Is there a limit to the number of transfers I can make?
Yes, U.S. Government Regulation E, allows six (6) electronic or telephone transfers per share account per month.
Can I withdraw funds with online banking?
No. This option is not available.
Bill Payment
What is Bill Payment?
It is a free and easy way to pay your bills online and save time, stamps and checks.
What do I need to get started?
- Checking Account
- Online banking
- Email Address
How do I sign up?
To sign up, click on the Bill Pay widget within online banking. Accept the disclosure and you will have immediate access to Bill Pay.
How are bills paid?
Select a payee from the bill pay screen, enter the payment amount and pick the date for us to send the payment. Bill payment will automatically tell you the “Deliver By” date the payment should be received by the payee. Please verify that the “Deliver By” date is before the bill due date to avoid late fees. Funds withdraw from your checking account 1-2 business days after the “Send On” date.
Make certain you have enough money in your checking account to cover all scheduled payments. If there are no available funds, your payment may still process; however you will be charged a non-sufficient funds fee (NSF). Your account will also be blocked until payment is collected. To set up overdraft protection using your savings account, personal line of credit or Visa Credit Card, simply contact the Credit Union.
Can I pay bills from my savings account?
Due to federal regulations, payment from savings accounts are not permitted.
How do I pay someone new?
Adding a new payee is simple. Click on the "New Payee" button and follow the prompts.
We will ask just a few questions like your account number or where you send your payment. Fill out the form, click the Add payee button and you are ready to make a payment.
Can I change or delete a payment that is already entered?
Yes, as long as the payment has not moved to the "History" tab. Go to the "Scheduled" tab at the top of bill pay page to make any changes.
What if I have questions regarding my Bill Payment service?
Questions can be submitted through the Online Banking Message Center widget. Members can also reach our Sun Support team by calling 800.786.0945, option 2, or by e-mail sunsupport@sunfcu.org, however, email is NOT a secure form of communication. Do not include sensitive information such as account or credit card numbers.
Are there any types of payments I can’t make?
Due to legal requirements, we limit the ability to make certain types of payments. Payments to payees outside of the United States are prohibited and may not be issued under any circumstances. In addition, the following payments are discouraged, but may be scheduled at your own risk:
- tax payments to the Internal Revenue Service or any state or other government agency
- court-ordered payments, such as alimony or child support
- payments to insurance companies
We will not notify you if you attempt to make any of these payments and we will not be liable if we do not make a prohibited or discouraged payment that you've scheduled.
How are payments processed?
We issue two kinds of payments, electronic and check:
- When scheduling a payment to a payee that we pay electronically, please select a send date that is at least 3 days in advance to the due date
- When scheduling a payment to a payee that we pay by check, please select a send date that is at least 5 days in advance to the due date
What is an eBill?
Simply put, an eBill is an electronic copy of your paper bill that you can view anytime from within the Bill Pay service. eBills are a secure and convenient way to keep all of your bills in one place. We’ll let you know when your bill arrives, and we will help you keep track of when it is due so you never have a late payment.
**Convenience fees apply to the Expedited Bill Payment feature. Overnight checks are unavailable for delivery to PO Box addresses or locations in Alaska, Hawaii or any foreign or US territory outside of the contiguous 48 states and District of Columbia.