Deposit Representative

The Member Service Specialist ensures every member/guest entering a Sun FCU lobby is greeted and welcomed. They serve as the primary account opener in the branch and fills in where needed in the member service and consumer lending area. Provides a full range of products and services to members with an emphasis for acquiring, expanding, and enriching member relationships Identifies and analyzes member needs to adequately recommend products and services.

Essential Duties And Responsibilities

Must effectively carry out the essential duties and responsibilities of this position in a manner that consistently demonstrates Sun Federal’s mission and core values in a positive manner. Other duties may be assigned.

1. The Deposit Representative is directly responsible for the following:
   1. Actively participates in the eBranch call queues as needed for inbound member calls.
   2. Manages member needs through various communication channels and accurately completes an array of requests through multiple programs as necessary.
   3. Assesses member needs and cross-sells or refers members to other departments or business partners as appropriate.
   4. Supports the eBranch and credit union’s business plan initiatives as assigned, which includes executing Member Outreach Effort calls.
2. Assumes responsibility to develop and maintain quality member relationships.
   1. Provides personalized, professional service to members in an exceptional manner, seeking out opportunities to exceed member expectations and deepen relationships.
   2. Maintains a high degree of knowledge in all credit union programs, ensuring quality service and accuracy.
   3. Acts in the member’s best interest to consistently educate members about their financial and service options.
   4. Displays sound judgment in handling member requests and exceptions, seeking and documenting approval as required.
   5. Consistently meets CML and established service behavior standards.
3. Assumes responsibility for the efficient, effective and accurate performance of member service functions.
   1. Presents and explains Credit Union services and products to members.
   2. Actively participates in Branch goals and achieves individual goals as assigned.
   3. Takes ownership of problems, shows empathy and follows up as appropriate. Utilizes member feedback to enhance service quality, creates equitable solutions and increases member loyalty.
   4. Executes areas of the eBranch Cross Training Matrix as directed by management.
   5. Ensures that work area is clean, securex and well maintained. Assists with branch/department presentation.
   6. Keeps manager informed of area activities and significant problems.
   7. May be responsible for:
      1. Acting as the eBranch Marketing Liaison which includes keeping materials and staff up to date on current marketing promotions.
      2. Completing IRA/HSA and Education transactions, including but not limited to: account opening, deposits, withdrawals, transfers and account maintenance.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to successfully pass background checks.

Education/Certification: High school graduate or equivalent.

Required Knowledge: Thorough knowledge of member services and products. Understanding of member bookkeeping, new account opening, consumer lending procedures and all self- service products.

Experience Required: One to three years of experience in a Financial Institution and/or customer service.

Skills/Abilities: Excellent communication and public relations skills. Displays a professional image and behaviors that promote Sun Federal’s brand and culture. Demonstrated ability to provide remarkable members service and staff support. Demonstrated ability to work under and meet deadlines; and able to work with multiple priorities. Excellent multitasking skills. Strong PC skills with the ability to use and instruct others on Microsoft Windows, Word, Excel, Outlook and the credit union’s core system. Proven teamwork skills. Must be fluent in English with excellent written and verbal communication skills. Demonstrated analytical, accuracy and problem-solving skills within a retail environment. Strong interpersonal and administrative skills.

Physical Activities And Requirements

Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly or quickly.

Average Hearing: Able to hear average or normal conversations and receive ordinary information.

Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.

Working Conditions: No hazardous or significantly unpleasant conditions (such as in a typical office). Ability to handle stressful situations as they occur.

Activities And Requirements

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.

Mathematics Ability: Ability to perform basic math skills and to use decimals to compute ratios and percent, and to draw and interpret graphs.

Language Ability: Ability to use passive vocabulary of 5-6,000 words; to read at a slow rate; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, and use adjectives and adverbs. Ability to communicate in complex sentences, using normal word order with present and past tenses, and using a good vocabulary.

Job Description Intent & Purpose

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by managers as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. Sun Federal maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.