Branch Manager

The Branch Manager is responsible for branch leadership which includes employee development, execution of the business plan, branch strategies, and achieving branch goals. Responsible for branch operational efforts such as following established policies and procedures and properly maintaining the facility. Oversees the delivery of a full range of services to members and prospective members and ensures that members are promptly and professionally served following Sun Federal service standards. Develops a highly engaged work team, including training, coaching and supervision. Promotes and supports the organization’s, mission, values, and culture. Works to support high employee engagement and is a cultural champion.

Essential Duties And Responsibilities

Must effectively carry out the essential duties and responsibilities of this position in a manner that consistently demonstrates Sun Federal’s mission, values, and culture. Other duties may be assigned.

1. Assumes responsibility for leadership and management of Branch staff
   1. Ensures execution and development aligned with Sun Federal’s Leadership Competencies which are: Lead People, Inspire Others, Think Critically, Communicate Clearly, and Develop People.
   2. Coordinates daily member service activities for the Branch (particularly lobby coverage, appointments, etc.).
   3. Establishes (or provides input on) and communicates individual goals for branch staff.
   4. Holds team members accountable for results, including required competencies, service behaviors, policies, and procedures.
   5. Provides effective feedback through observations, coaching, and timely performance appraisals.
   6. Communicates Branch and Credit Union business plan and strategies to staff through: quarterly reviews, Wednesday morning training hour, monthly one-on-ones, staff meetings, and weekly linkups.
   7. Responsible for selecting team members, engagement, coaching, development, and managing talent.
2. Directly responsible for overseeing the following
   1. Branch lending – consumer, mortgage, and, in conjunction with Business Services, business loans.
   2. In-person member transactions.
   3. In-person new accounts.
   4. Deepening member relationships.
3. Assumes responsibility for Branch bottom-line
   1. Manages branch budget, strategy execution, and expenses.
   2. Responsible for attaining Branch goals such as loan growth, share growth, member engagement, and delinquency.
4. Responsible for the performance of Branch operation
   1. Ensures that operations are conducted in accordance with established Credit Union policies, procedures and in compliance with legal and regulatory requirements.
   2. Conducts follow-up for audit (i.e., Accounting, NCUA, CUMIS, BSA, etc.) and completes response in a timely manner. Resolves issues with training, coaching, and accountability.
   3. Gathers information to make sound decisions including loan underwriting and check approval.
   4. Ensures Cross-Training Matrix (CTM) is up to date and that training of back-ups is completed.
   5. Able to perform all duties for Branch positions including backing up MLO.
   6. May be a member of the Loan Review Committee (LRC) or a back-up.
   7. Direct interaction with Business Develop Officers, including the growth of C-tier Sponsor Groups.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to successfully pass background checks.

Education/Certification: Bachelor’s degree in business.  Ability to maintain current NMLS #.  Notary Public required.

Required Knowledge: Understanding of the Credit Union’s field of membership. Thorough knowledge of Credit Union services, products, and branch operations (functions, policies, and procedures). In depth knowledge of lending policies, procedures, and related legal and regulatory requirements.

Experience Required: Three to five years of related experience in a financial institution, with a minimum of two years of supervisory experience.

Skills/Abilities: Strong interpersonal, leadership, and supervisory skills.  Well organized.  Ability to operate related computer applications and related business equipment.  Attention to detail.  Ability to maintain an effective and efficient workflow.

Physical Activities And Requirements

Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.  Able to present information to individuals and small groups.

Average Hearing: Able to hear average or normal conversations and receive ordinary information.

Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.

Working Conditions: No hazardous or significantly unpleasant conditions (such as in a typical office).

Mental Activities And Requirements

Reasoning Ability: Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions.  Able to interpret a variety of technical instructions and can deal with multiple variables.

Mathematics Ability: Ability to compute discount, interest, profit, and loss; commission markup and selling price; ratio and proportion and percentage.  Able to perform very simple algebra.

Language Ability: Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias.  Ability to prepare business letters, proposals, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style.  Ability to conduct training, communicate at panel discussions and make professional presentations.

Job Description Intent & Purpose

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by managers as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. Sun Federal maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.